Quality Policy

Landmark Street Furniture – Quality Policy

Founded in 2008, Landmark Street Furniture Limited has quickly become one of the UK’s leaders in designing and developing innovative and bespoke street furniture. From our workshop in Caersws, Mid-Wales, we specialise in the design, supply, and installation of standard and bespoke street furniture into the public realm, across the UK.

The company aims to ensure that we provide high-quality products and an efficient service that satisfies the needs and expectations of our customers, as well as satisfying all other applicable requirements.

Therefore, constant efforts are made to continually improve levels of quality so that the company remains successful, by providing a strong customer focus, that will lead to the enhancement of long-term sustainability and in turn provide a long-term future and stability for the company’s customers, suppliers, and employees.

The company is committed to this quality policy and operates a ‘Plan-Do-Check-Act’ approach to ensure quality objectives, and all other compliance obligations can be met to ensure the continual improvement of the quality management system. To support these goals the company has implemented and maintains a management system to the recognised ISO 9001:2015 standard.

To this end, the company will:

  • Establish measurable quality objectives that are consistent with the strategic direction of the company.
  • Monitor and measure the effectiveness of the quality management system and business processes to ensure they meet their intended results.
  • React swiftly to customer issues and nonconformities by implementing appropriate corrective actions, and then reviewing their effectiveness at preventing similar reoccurrences.
  • Select and work closely with suppliers, who enable the company to create and deliver a reliable service.
  • Audit and review the company’s quality management system as a mechanism for driving the continual improvement of our processes and performance.

This policy will be communicated to all personnel under the company’s control to ensure they understand and fully implement the company’s policies and objectives and are able to perform their duties effectively through ongoing training and development, and a review of resource needs. It will be available to all relevant interested parties upon request.

This quality policy will be reviewed at least annually to ensure it remains appropriate to the strategic direction of the business.


Signature: R.Hawgood                                         Date: 20 November 2023
Position: Director                                                  Review: 19 November 2024